We reply to ALL REQUESTS. If you didn't get an answer from us please check your SPAM/JUNK folders and SPAM filters. If still no answer, please use another email address to contact us, your email provider might be blocking our reply.
Yes. On every case page you have a link that will allow you to easely download all files from that case.
Yes. All photo cases can be downloaded in a single zip file.
You just need to install a desktop media player that plays mp4 video files, there are many available for free. We recommend VLC (videolan.org)
If you have a non-recurring subscription there is no need to cancel, the subscription will expire at the end of the paid period. If you have a recurring subscription visit our billing processor website, login into your account and click on the 'Cancel Subscription' button.
We add new updates at least 3 times a week, but sometimes it can be more.