Frequently Asked Questions
How is your support?
We reply to all requests. If you did not get an answer from us, please check your spam or junk folders and spam filters. If there is still no answer, please use another email address to contact us, as your email provider might be blocking our reply.
Why can't I watch a video or a photoset onsite?
To view all available content onsite (video streaming and photo slideshows), you need to have a subscription. You can buy one by clicking the top-right link "My Account" and choosing "Buy" from the menu.
Why can't I download a video or a photoset?
To download any content available on the website, you need to have credits. You can buy credits by clicking the top-right link "My Account" and choosing the buy option from the menu.
How often do you make updates?
Updates every day.
Where can I cancel my subscription?
If you have a non-recurring subscription, there is no need to cancel, the subscription will expire at the end of the paid period. If you have a recurring subscription, click "My Account", then "My Subscription", and click the "Cancel Rebill" link.
Credits are valid for how long?
All credits paid or offered are valid for 1 year.
Can I exchange credits for days?
Yes. Go to "My Account" and open "Credits to Days" to exchange credits for subscription days.
